Tenant Frequently Asked Questions

  • Q: Can you hold a place before I apply?

    A: No, we cannot hold any property without an approved application and a security deposit.
  • Q: Do I pay first month’s rent and last month’s rent with my security deposit?

    A: You are required to pay a security deposit to hold a unit for up to 2 weeks, as well as the first month’s rent prior to move in.
  • Q: How old do you have to be to apply?

    A: 19+
  • Q: Is the deposit refundable?

    A: The deposit is refundable as long as the residence is returned to us at move out in the same condition as it was when you moved into it.
  • Q: You have a property I want to rent. How do I apply?

    A: Please click our “Apply Online” link on our homepage
  • Q: How do I pay rent?

    A: You can pay Cash, Debit, Cheque, Money Order, or online via our resident portal.
  • Q: I want to get a pet. What do I do?

    A: First, confirm that the residence allows pets. If so, we want to meet your pet. Once your pet is approved, a half month pet deposit will be required.
  • Q: I want to move out, but my roommate wants to stay. What do I do?

    A: Give your 30 days notice detailing that someone on the lease will be remaining in the residence.
  • Q: My lease expiration is coming and I want to move out. What do I do?

    A: Even if your lease is expiring, you will still need to give a proper 30 days notice on or before the last day of the month to move out on the last day of the following month.
  • Q: Who is responsible for paying for repairs & maintenance requests?

    A: Please contact our office for any maintenance requests. If the damage is caused by the resident’s actions, you may be responsible for the cost of the repair.